We are always happy to help our customers in their hour of need, but if there is someone in a property who is shielding, self‐isolating or has Covid‐19 symptoms, we will be unable to visit the property. Where this is the case, please help us all stay safe by contacting our office on 0800 668 1268 to reschedule an appointment.
Additional Safety Controls that you can expect from SafeGroup Services Limited before and during a service
visit
When booking in work in private premises, our planners will seek to confirm that there is no‐one in the property who is shielding, self‐isolating or currently has Covid‐19 symptoms. If there is, then the work cannot be booked in, but will be carried out at a re‐arranged time when it is safe for all parties.
In addition to this and on arrival at private properties, our operatives will ask the occupants of the property as to whether any persons are shielding, undergoing a period of self‐isolation in the property or have Covid‐19
symptoms. If the response is‘Yes’, then they will explain that the work will have to be re‐booked and then report that to their Line Manager so the work can be rescheduled in consultation with the occupants/customer.
Our operatives are not permitted to work if they have symptoms or are required to be self‐isolating.
Prior to knocking on the door of the property, all our operatives will put on a face covering and disposable gloves. These will be worn from arriving at the premises until loading equipment back into the vehicles after the job has
been completed. This is apart from where stipulated in our safe working procedures, our operatives may need to replace their face covering with a half‐mask respirator during the course of the work, in order to protect them from work specific risks whilst carrying out certain tasks. All equipment and consumables are wiped over with sanitising wipes both before and after use in the property.
