Planned & Reactive Specialist Cleans for Marks and Spencer's
Project Overview
Sector – Retail
Service – Emergency and Planned Specialist Cleans
Incident – Routine maintenance and emergency response
Geography – National UK Rollout across 1,000+ locations
Objective – To provide a comprehensive end-to-end service ensuring stores remain operational and compliant
The Challenge: Maintaining Operational Continuity Across a National Estate
M&S required a reliable partner capable of managing specialist cleaning requirements for a vast and diverse portfolio of over 1,000 stores. The primary challenges included:
- Scale and Diversity: Managing both high-end department stores and fast-paced food environments across the entire UK.
- Unpredictable Emergencies: The need for immediate, reactive response to critical incidents such as floods or sewage ingress to prevent store closures.
- Compliance and Uptime: Ensuring that all specialist work, from floor and carpet restoration to biohazardous cleans, is performed to a standard that meets strict retail compliance and keeps the doors open for customers
Our Response: Bespoke National Specialist & Reactive Cleaning Program
SafeGroup established a genuine partnership with M&S, deploying a data-driven management system and dedicated personnel to oversee the account:
- Strategic Scheduling: To avoid customer disruption, planned works are primarily carried out during out-of-hours windows from 18:00 – 06:00.
- Reactive Capabilities: We provide 24/7 emergency response for flood and sewage cleans, stabilising sites rapidly to ensure they remain operational.
- Specialist Technical Cleans: Our teams deliver large-scale specialist floor and carpet cleaning, managing an average of 6,870 square feet per site.
- Advanced Reporting: Every job is backed by bespoke management systems that provide transparent communication and detailed reporting on the quality of work delivered.
The Outcome: Ensuring Absolute Operational Readiness & Compliance
The partnership has evolved into a successful relationship characterised by consistent over-delivery and brand protection:
- Minimised Downtime: Our end-to-end service ensures that M&S stores remain both operational and fully compliant, even following emergency incidents.
- Proven Quality: Significant improvements in floor and carpet conditions protect the premium brand image of the M&S estate.
- Trusted Partnership: Through constant improvement and dedicated support, SafeGroup has become a relied-upon national extension of the M&S procurement and facilities strategy.
Customer Voice
“SafeGroup delivers specialist and reactive cleaning services across the M&S estate, covering both food and department stores. We rely on their service nationally across a combined 1000+ store list.
SafeGroup offers a genuine partnership approach, through bespoke management systems and dedicated personnel. It is constantly seeking to improve and overdeliver.
From floor and carpet cleaning to emergency flood or sewage response cleans, SafeGroup delivers an end-to-end service that ensures we are operational and compliant. Its quality of work is backed up by its communication and reporting. This is testament to our successful and continually growing partnership.”
Myles McClafferty
Head of Procurement Delivery
Before & After
Before & After
“Safe Group are a trusted supply chain partner to our business, supporting specialist and emergency cleaning services across our portfolio. Safe Group provide rapid effective solutions. Evidencing commitment, expertise, and flexibility, with attention to detail, they have been instrumental in delivering a successful outcome for us and that of our clients. ”
“I've worked with SafeGroup for a number of years now, for a variety of services from flood responses, sewage spills, commercial or high-level cleans, and upholstery cleaning. I've always found their service excellent, always providing a swift response when we need them, and a great quality of work too. ”
“SafeGroup delivers specialist and reactive cleaning services across the M&S estate, covering both food and department stores. We rely on their service nationally across a combined 1000+ store list. SafeGroup offers a genuine partnership approach, through bespoke management systems and dedicated personnel. It is constantly seeking to improve and overdeliver. From floor and carpet cleaning to emergency flood or sewage response cleans, SafeGroup delivers an end-to-end service that ensures we are operational and compliant. Its quality of work is backed up by its communication and reporting. This is testament to our successful and continually growing partnership.”
“We have been working in partnership with Safegroup for approximately 3 years now. We have developed the account over the past few years and have found Safegroup very easy to deal with. They have supported us on numerous disasters and always delivered works to a high standard. Communication has always been great throughout. It’s piece of mind knowing we have their support whenever required.”
Floor Deep Cleaning
SafeGroup delivers expert floor deep cleaning for all types of floors, so your premises look their best, enhancing your reputation, and safety critical surfaces are kept in optimum condition.
