Client: Facilities management company
Sector: Commercial office
Location: West London
Office workers complained of bad smells in their eight-storey office block, so the client called in SafeGroup to investigate. SafeGroup found the cause of the problem – dozens of pigeons
had been using pipework leading to the office’s roof-top service area as a roost.
Pigeons are most likely to roost in areas away from potential predators where they are protected from wet and cold weather. This can make dealing with bird guano contamination difficult. Also, because they only need a small opening to get into these spaces, beneath roof eaves and in attic areas, pigeon dropping contamination can remain undetected until it has become a serious problem.
In this case, access was relatively easy because there was a safe and secure roof to work from. At other times, SafeGroup guano clean-up teams must work at height from access platforms or in confined spaces. Both require specific work and safety procedures, personal protective equipment, and qualifications. For this guano cleaning task, the location meant it was not possible to use a pressure washer to clean off the pigeon droppings. Therefore, they had to be removed by hand.
The site was surveyed by an experienced SafeGroup works supervisor who drew up a risk assessment and method statement for the work. This was submitted to the client, a facilities management company, for approval.
A team of five cleaning operatives carried out the guano removal work. In accordance with the RAMS and a point of works risk assessment, they wore protective suits, gloves, goggles and masks throughout the operation.
First they scraped off as much loose bird droppings as they could. Then they used a chemical sanitising agent and cloths to scrub the pipes, walls and floor to remove the remaining
pigeon guano residue.
Their work transformed the area affected and made sure that there would be no more complaints of bad smells caused by pigeon droppings again.]
Advised by SafeGroup, the office block’s FM provider could then take the action needed to secure the service area and ensure pigeons could no longer access the pipes.
6 reasons it’s important
“I've worked with SafeGroup for a number of years now, for a variety of services from flood responses, sewage spills, commercial or high-level cleans, and upholstery cleaning. I've always found their service excellent, always providing a swift response when we need them, and a great quality of work too. ”
“SafeGroup delivers specialist and reactive cleaning services across the M&S estate, covering both food and department stores. We rely on their service nationally across a combined 1000+ store list. SafeGroup offers a genuine partnership approach, through bespoke management systems and dedicated personnel. It is constantly seeking to improve and overdeliver. From floor and carpet cleaning to emergency flood or sewage response cleans, SafeGroup delivers an end-to-end service that ensures we are operational and compliant. Its quality of work is backed up by its communication and reporting. This is testament to our successful and continually growing partnership.”
“We have been working in partnership with Safegroup for approximately 3 years now. We have developed the account over the past few years and have found Safegroup very easy to deal with. They have supported us on numerous disasters and always delivered works to a high standard. Communication has always been great throughout. It’s piece of mind knowing we have their support whenever required.”
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