Your Emergency Is Our Everyday
For over 20 years we have supported businesses across the width and breadth of the UK when disaster has struck.
We are trusted by some of the biggest and best known brands to ensure any specialist cleaning requirements are handled sensitively and efficiently. Our 24/7 in-house helpdesk, based in Manchester, handles all incoming enquiries, triaging the situation. We rapidly deploy teams, often multiple teams, fully trained, equipped and ready to engage and support you through whatever the situation may be.
Disasters can cause disruption to trade and operations, costs can quickly escalate if the response is not efficient, our aim is always to minimise disruption to your ongoing operations, whilst efficiently resolving the matter at hand, ensuring your business can continue to trade as quickly as possible. Working with you, the client, collaboratively to ensure that the results match your expectations, resolution is not always straightforward and that is where our expertise and knowledge come to the fore, our in house technical experts, supervisors and Project Managers ensure a seamless integration of services, maximising communication tools available, including customer online portals and WhatsApp, whatever your preference, we can accommodate, keeping you informed of progress throughout.
So, don’t leave your next emergency or disaster to chance, count on us to be there, when you need us, anytime, all the time.
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Emergency Specialist Cleaning Services We Provide
Biohazard and Trauma Cleaning
Discreet cleaning and decontamination following distressing incidents, including body fluids and biological contamination, with a safety first approach.
Sewage Clean-up and Sanitation
Rapid response to sewage leaks and spills to reduce infection risk, remove contamination, and restore hygiene standards.
Flood and Water Damage Cleaning
Post incident cleaning following flooding or leaks, including sanitation of affected areas and support to reduce secondary issues such as odours and contamination.
Fire and Smoke Residue Cleaning
Specialist cleaning to remove soot and residues from surfaces and contents, plus odour management to support safe re-occupation.
Infection Control Cleaning and Disinfection
Targeted decontamination to reduce the risk of cross-contamination in workplaces, public spaces, and sensitive environments.
Sharps Sweeps and Hazardous Waste Handling
Search, removal, and safe disposal of needles and sharps, plus support with hazardous waste containment and removal where required.
Graffiti Removal
Fast response graffiti removal to protect your premises, using appropriate methods for the surface and location.
Hoarding and Extreme Cleaning Support
Sensitive and structured cleaning support for heavily impacted properties, including waste removal pathways where needed.
Void Property and End Of Tenancy Emergency Cleans
Rapid turnaround cleaning for vacant properties, tenancy changeovers, and urgent hygiene issues.
Why Choose Us For Emergency Specialist Cleaning Services?
Our approach is defined by calm leadership and a commitment to safety in high-pressure situations. We recognise that emergency incidents can significantly impact safety, reputation, and revenue, which is why we provide clear communication and a practical plan from the very first call. Every project has safety and compliance built in, as we follow a structured approach that includes rigorous risk assessments, the use of correct PPE, and the safe handling of all contaminated materials to protect your staff and the public.
We deploy trained, fully equipped teams who use specialist equipment and proven methods specifically designed for hazardous environments rather than relying on general cleaning approaches. This technical expertise is delivered with a discreet and fast response, as we understand that emergency cleaning often requires both privacy and urgency. Our operatives work with total discretion to minimise disruption to your daily operations while ensuring the site is restored to a safe and hygienic state.
With nationwide support, we can mobilise specialist teams across the UK to provide a consistent and reliable service for both single sites and multi site portfolios. Whether you are dealing with a localised biohazard or a large scale commercial incident, our reach ensures that expert help is always available when you need it most. By combining national scale with local precision, we act as a dedicated partner to help your business recover and thrive after an unexpected event.
Case Study: John Lewis Group Full Service Clean
Delivery footprint (as provided)
- Number of locations: 370
- Geography: National
- Working hours: 00:00 to 00:00 (24 hours)
- Work scope: Specialist emergency cleaning
The challenge
With a national estate of 370 locations, John Lewis Partnership requires a specialist cleaning partner that can:
- Respond quickly to reactive and emergency situations
- Support stores at any time of day or night
- Restore areas to a safe, presentable condition with minimal disruption to retail operations
The solution
SafeGroup provided specialist emergency cleaning on a 24 hour basis, delivering reactive support across the John Lewis and Waitrose estate.
Results and feedback
“Thanks again for supporting at John Lewis Chichester. My service manager praised the response she got to the initial enquiry. She did say that, had it been a bigger job, she was confident SafeGroup would have done ‘a cracking job’ (her words).”
Steven Faulkner, Operations Director South, CBRE | GWS | John Lewis Partnership
“Safe Group are a trusted supply chain partner to our business, supporting specialist and emergency cleaning services across our portfolio. Safe Group provide rapid effective solutions. Evidencing commitment, expertise, and flexibility, with attention to detail, they have been instrumental in delivering a successful outcome for us and that of our clients. ”
“I've worked with SafeGroup for a number of years now, for a variety of services from flood responses, sewage spills, commercial or high-level cleans, and upholstery cleaning. I've always found their service excellent, always providing a swift response when we need them, and a great quality of work too. ”
“SafeGroup delivers specialist and reactive cleaning services across the M&S estate, covering both food and department stores. We rely on their service nationally across a combined 1000+ store list. SafeGroup offers a genuine partnership approach, through bespoke management systems and dedicated personnel. It is constantly seeking to improve and overdeliver. From floor and carpet cleaning to emergency flood or sewage response cleans, SafeGroup delivers an end-to-end service that ensures we are operational and compliant. Its quality of work is backed up by its communication and reporting. This is testament to our successful and continually growing partnership.”
“We have been working in partnership with Safegroup for approximately 3 years now. We have developed the account over the past few years and have found Safegroup very easy to deal with. They have supported us on numerous disasters and always delivered works to a high standard. Communication has always been great throughout. It’s piece of mind knowing we have their support whenever required.”
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