Oxford Direct Services – City of Oxford Council
Related SafeGroup Service:
Oxford Direct Services – City of Oxford Council
Project Overview
Sector – Public Sector & Social Housing
Service – To support a large, densely populated council housing portfolio.
Incident – Support for incidents with sensitive environments and vulnerable residents, demanding professionalism, discretion, and strict compliance.
Location – Oxford
Objective – To rapidly decontaminate a social housing property, ensuring it is safe and habitable for tenants
The Challenge: Rapid Recovery of Social Housing Assets
Oxford Direct Services required a specialist partner to support a large, densely populated council housing portfolio, with the capability to respond rapidly and reliably—24/7. Incidents often involved sensitive environments and vulnerable residents, demanding professionalism, discretion, and strict compliance.
Key priorities included:
- Guaranteed out-of-hours emergency cover
- Consistent service delivery across a wide housing stock
- Clear governance, reporting, and compliance
- Strong communication and accountability through a single point of contact
Our Response: Specialist Decontamination and Air Quality Restoration
SafeGroup delivers a dedicated emergency and voids service, aligned to Oxford Direct Services’ operational and governance requirements. Our teams are locally deployed and trained to manage complex incidents safely and efficiently, including trauma scenes, fire and flood damage, and sewage contamination.
Our service model includes:
- Rapid mobilisation, including out-of-hours response
- Dedicated, experienced teams familiar with council processes
- Dedicated account management to ensure clarity, coordination, and performance oversight
- Fully compliant waste handling and disposal, with documented audit trails
The Outcome: Fast Turnaround and Tenant Reassurance
Since 2018, SafeGroup has supported Oxford Direct Services with a trusted, long-term partnership, delivering measurable benefits including:
- Reduced response times during critical incidents
- Faster turnaround of void properties back into use
- Confidence in compliance and environmental responsibility
- Improved coordination through consistent account management
The longevity of this relationship reflects SafeGroup’s ability to act as a dependable extension of Oxford Direct Services and the City of Oxford Council, providing reassurance, resilience, and high service standards when they matter most.
“Safe Group are a trusted supply chain partner to our business, supporting specialist and emergency cleaning services across our portfolio. Safe Group provide rapid effective solutions. Evidencing commitment, expertise, and flexibility, with attention to detail, they have been instrumental in delivering a successful outcome for us and that of our clients. ”
“I've worked with SafeGroup for a number of years now, for a variety of services from flood responses, sewage spills, commercial or high-level cleans, and upholstery cleaning. I've always found their service excellent, always providing a swift response when we need them, and a great quality of work too. ”
“SafeGroup delivers specialist and reactive cleaning services across the M&S estate, covering both food and department stores. We rely on their service nationally across a combined 1000+ store list. SafeGroup offers a genuine partnership approach, through bespoke management systems and dedicated personnel. It is constantly seeking to improve and overdeliver. From floor and carpet cleaning to emergency flood or sewage response cleans, SafeGroup delivers an end-to-end service that ensures we are operational and compliant. Its quality of work is backed up by its communication and reporting. This is testament to our successful and continually growing partnership.”
“We have been working in partnership with Safegroup for approximately 3 years now. We have developed the account over the past few years and have found Safegroup very easy to deal with. They have supported us on numerous disasters and always delivered works to a high standard. Communication has always been great throughout. It’s piece of mind knowing we have their support whenever required.”
