Client: Confidential
Sector: Leisure and Fitness
Location: South East
A leading national leisure and fitness company, with centres across the UK, called in SafeGroup after one of its employees suffered a serious fall at poolside. The company recognised the wet area floors may be in urgent need of deep cleaning and anti-slip treatment to reduce the slip risks.
Floors in swimming pools and spas, and associated changing rooms, are at particular risk of causing slips and falls, despite measures taken to mitigate hazards.
Body fats from guests combine with grime and other substances, like soaps, shampoos and topical creams, and build up on tiled floors. Added to this are calcium deposits, precipitated from water.
If left unchecked, these deposits form a layer that is highly-slippery and also resistant to routine cleaning procedures. This layer counteracts anti-slip features designed into the tiles, usually in the form of micro-dimples across their surface.
The result, over time, is the creation of a perfect environment for slips and trips to occur. A super-slippery unhygienic coating of grime and body fat, compromised designed-in non-slip
capability, and the presence of standing water combine to greatly increase slip risks.
In addition, the slippiness is so great and the environment so challenging, with hard floors and hard-edged furniture and fixtures, that the risk of serious injury as a result of those slips can also be greatly increased.
SafeGroup is the exclusive mainland UK contractor for the application of Bonasystems floor deep cleaning products, floor sealing products, and slip resistance coatings.
We visited the fitness centre to carry out slip risk assessments using the pendulum test. This is a test also used by the Health and Safety Executive (HSE), as part of its regulatory activity, to assess the slip resistance of floors.
The test measures a floor’s dynamic coefficient of friction by swinging a pendulum arm onto the floor to mimic. This results in slip resistance scores called Pendulum Test Values PTVs). PTVs of 0-24 show the floor has a high slip potential. Scores of 25-35 is a moderate slip potential and a score of 36 and over shows the floor has a low slip potential.
Of the seven locations tested on this site, five recorded high slip risk potentials. Two others had moderate scores, but on the threshold with the high score range. The area where the fall occurred had a PTV of 17. This meant the floor had a probability of causing an accident, based on HSE research into PTVs and accident rates, of 1 in 2.
Less than four weeks later, a SafeGroup floor deep cleaning and treatment team attended the fitness and leisure centre to remedy the problems identified by the slip risk assessments.
Working over three nights, when the centre was closed so no customers were inconvenienced, floors at poolside and in the sauna area were deep cleaned.
The cleaning products used are specially formulated to remove body fats, grime and calcium stains that build up on the floors, leaving them looking as clean and bright as when they were laid, and restoring designed-in slip resistance.
Then the floors were treated with Bonasystems Grip, a coating that enhances slip resistance further still.
SafeGroup has recommended that regular slip resistance assessments be carried out at least every year and preferably every six months as part of planned preventative maintenance.
This project demonstrates the clear safety and reputational benefits of maintaining floor slip resistance at a
high level. Slip risks in leisure environments, and wet areas in particular, need to be closely monitored and timely
action taken.Maintenance of newly-cleaned and treated floors must also follow the correct procedures. Failure to do so, for
example by not using recommended cleaning products, can result in slip resistance deteriorating more quickly
than expected, increasing the risk of falls to unacceptable levels.
Mike Drake | Managing Director, SafeGroup
slip / trips / falls per year alone
of major slips result in broken bones
Average cost of a slip claim
of reported workplace accidents that involve members of the public are slips
by volume and value of personal injury claims
potential size of fines with changes to HSE sentencing guidelines
“I've worked with SafeGroup for a number of years now, for a variety of services from flood responses, sewage spills, commercial or high-level cleans, and upholstery cleaning. I've always found their service excellent, always providing a swift response when we need them, and a great quality of work too. ”
“SafeGroup delivers specialist and reactive cleaning services across the M&S estate, covering both food and department stores. We rely on their service nationally across a combined 1000+ store list. SafeGroup offers a genuine partnership approach, through bespoke management systems and dedicated personnel. It is constantly seeking to improve and overdeliver. From floor and carpet cleaning to emergency flood or sewage response cleans, SafeGroup delivers an end-to-end service that ensures we are operational and compliant. Its quality of work is backed up by its communication and reporting. This is testament to our successful and continually growing partnership.”
“We have been working in partnership with Safegroup for approximately 3 years now. We have developed the account over the past few years and have found Safegroup very easy to deal with. They have supported us on numerous disasters and always delivered works to a high standard. Communication has always been great throughout. It’s piece of mind knowing we have their support whenever required.”
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