City of Lincoln Council
Project Overview
Sector – Social Housing
Service – Reliant, Responsive, and Compliant Support
Incident – Support with anything from post-incident trauma scenes, fire-damaged properties, flood-affected homes, to sewage contamination.
Location – Lincoln
Objective – To support Lincoln Council with responding rapidly to unpredictable and often high-risk incidents across a large and diverse housing stock.
The Challenge: Restoring Safety to Fire-Damaged Social Housing
The City of Lincoln Council required a trusted specialist partner capable of responding rapidly to unpredictable and often high-risk incidents across a large and diverse housing stock. Services needed to be delivered safely, compliantly, and with minimal disruption to residents—often under urgent or out-of-hours conditions.
Key priorities included:
- Fast, dependable emergency response
- Consistent service quality across all property types
- Full compliance with waste and environmental regulations
- Sensitivity when dealing with trauma and vulnerable residents
BEFORE:
Our Response: Specialist Biohazard Recovery and Sanitisation
SafeGroup provides a dedicated, locally deployed response team, specifically structured to support the Council’s housing portfolio. Our teams are trained to deal with complex and distressing environments, including post-incident trauma scenes, fire-damaged properties, flood-affected homes, and sewage contamination.
Our service model includes:
- Swift mobilisation for emergency incidents
- Dedicated teams familiar with the Council’s procedures and expectations
- End-to-end management, from initial response through to clearance and reinstatement readiness
- Fully compliant waste segregation, removal, and disposal, providing complete audit trails
The Outcome: Safe Restoration and Asset Reinstatement
Since 2018, SafeGroup has supported the City of Lincoln Council with a reliable, responsive, and compliant service, helping to:
- Reduce property downtime and void periods
- Ensure resident safety and wellbeing following incidents
- Maintain regulatory compliance and environmental responsibility
- Provide assurance through consistency, professionalism, and clear communication
Our long-standing relationship reflects the trust placed in SafeGroup to act as an extension of the Council’s housing and asset management teams during critical incidents.
“Safe Group are a trusted supply chain partner to our business, supporting specialist and emergency cleaning services across our portfolio. Safe Group provide rapid effective solutions. Evidencing commitment, expertise, and flexibility, with attention to detail, they have been instrumental in delivering a successful outcome for us and that of our clients. ”
“I've worked with SafeGroup for a number of years now, for a variety of services from flood responses, sewage spills, commercial or high-level cleans, and upholstery cleaning. I've always found their service excellent, always providing a swift response when we need them, and a great quality of work too. ”
“SafeGroup delivers specialist and reactive cleaning services across the M&S estate, covering both food and department stores. We rely on their service nationally across a combined 1000+ store list. SafeGroup offers a genuine partnership approach, through bespoke management systems and dedicated personnel. It is constantly seeking to improve and overdeliver. From floor and carpet cleaning to emergency flood or sewage response cleans, SafeGroup delivers an end-to-end service that ensures we are operational and compliant. Its quality of work is backed up by its communication and reporting. This is testament to our successful and continually growing partnership.”
“We have been working in partnership with Safegroup for approximately 3 years now. We have developed the account over the past few years and have found Safegroup very easy to deal with. They have supported us on numerous disasters and always delivered works to a high standard. Communication has always been great throughout. It’s piece of mind knowing we have their support whenever required.”
