Acumen Waste Services – Sanctuary Housing
Related SafeGroup Service:
Acumen Waste Services – Sanctuary Housing
Project Overview
Sector – Social Housing
Service – Biohazard Clearance & Specialist Decontamination
Incident – Severe biohazard and waste accumulation in a domestic property
Location – Chester
Objective – To safely clear, decontaminate, and sanitise a high-risk property to allow for safe refurbishment and reletting
The Challenge: Managing Severe Biohazard Risks in Social Housing
Sanctuary Housing required a specialist delivery partner capable of supporting a large-scale, national housing portfolio, with services ranging from planned environmental works to sensitive and reactive incident response. The contract demanded flexibility, consistency, and strong governance—alongside the ability to operate safely in complex and, at times, high-risk environments.
Key priorities included:
- Scalable delivery across a geographically diverse estate
- Professional handling of sensitive situations such as hoarding and trauma
- Strong waste compliance and environmental responsibility
- Clear communication and robust contract administration
Our Response: Specialist Biohazard Recovery and Sanitisation
SafeGroup works alongside Acumen Waste Services to provide a comprehensive, compliant, and responsive service aligned to Sanctuary Housing’s operational standards and values.
Our delivery model includes:
- Multi-skilled teams capable of delivering both planned and reactive services
- Expertise in complex and sensitive environments, including hoarding and post-incident trauma
- Fully compliant waste management, with correct segregation, removal, and disposal
- Dedicated account management and contract administration, ensuring transparency, performance monitoring, and continuous improvement
The Outcome: Safe Restoration and Asset Reinstatement
Since 2024, SafeGroup has supported Acumen Waste Services and Sanctuary Housing with a reliable and adaptable service model, helping to:
- Improve estate presentation and safety
- Return void properties to use more quickly
- Manage challenging and sensitive cases with professionalism and care
- Maintain compliance across waste, environmental, and health & safety requirements
This partnership demonstrates SafeGroup’s capability to operate at scale while maintaining the quality, accountability, and responsiveness required by one of the UK’s largest housing providers.
“Safe Group are a trusted supply chain partner to our business, supporting specialist and emergency cleaning services across our portfolio. Safe Group provide rapid effective solutions. Evidencing commitment, expertise, and flexibility, with attention to detail, they have been instrumental in delivering a successful outcome for us and that of our clients. ”
“I've worked with SafeGroup for a number of years now, for a variety of services from flood responses, sewage spills, commercial or high-level cleans, and upholstery cleaning. I've always found their service excellent, always providing a swift response when we need them, and a great quality of work too. ”
“SafeGroup delivers specialist and reactive cleaning services across the M&S estate, covering both food and department stores. We rely on their service nationally across a combined 1000+ store list. SafeGroup offers a genuine partnership approach, through bespoke management systems and dedicated personnel. It is constantly seeking to improve and overdeliver. From floor and carpet cleaning to emergency flood or sewage response cleans, SafeGroup delivers an end-to-end service that ensures we are operational and compliant. Its quality of work is backed up by its communication and reporting. This is testament to our successful and continually growing partnership.”
“We have been working in partnership with Safegroup for approximately 3 years now. We have developed the account over the past few years and have found Safegroup very easy to deal with. They have supported us on numerous disasters and always delivered works to a high standard. Communication has always been great throughout. It’s piece of mind knowing we have their support whenever required.”
