By: Chris Macdonald6 min read
National cleaning and waste management specialist SafeGroup has appointed Sarah Nash as its Operational Support Manager as it develops its capability to respond to growing demand for its services.
She is playing a key role in ensuring teams and resources are in place and ready to deliver SafeGroup’s services, which include carrying out COVID-19 disinfection for a fast-growing list of customers.
Sarah joined SafeGroup in April 2019 as the Helpdesk Manager and has been promoted as the company strengthens its expanding operational team.
SafeGroup Managing Director Mike Drake said: “Sarah has proven her ability, time and again, to build strong relationships with customers and ensure our teams deliver the high standard of service they expect.
“We’ve grown rapidly over the last year and have exciting opportunities ahead of us. Sarah’s appointment is one of the key changes we’re making to build on our strong performance so our service delivery remains second to none.”
Before joining SafeGroup, which previously operated as three companies – CleanSafe WasteSafe and PestSafe – Sarah held senior roles in customer service management in the retail industry over 10 years.
She said: “Coming to SafeGroup was quite a change. It’s very fast-paced. Every day is different, and we’re tasked with some of the most challenging cleaning and waste projects imaginable.
“But the team here is great. Everyone is very supportive and motivated, and wants to go above and beyond for customers. My role is to ensure they have the tools, information and support to allow them to do that.”
A key driver of growth for SafeGroup is demand for COVID-19 related cleaning and decontamination services. The company provides these services for clients that include national bus operators, leading retailers and the NHS.
Sarah said: “We aim to provide the same high standard of service for all our customers. But when it’s an NHS ambulance service and they need a station decontaminated because an employee has tested positive for COVID-19, you realise we’re doing important work right now.”
“Over the last 12 months, we’ve proven we’re extremely adaptable as a team. We’ve responded well to the challenges we’ve faced and we want to push on to maintain and develop our support for customers. They rely on us, and we will deliver for them.”