0800 668 1268

Workforce Planner and Scheduler

Type: Full time

Salary: 26,000

Application deadline: 30 July 2021

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Location: Coulsdon

SafeGroup is a national leader in specialist cleaning and waste management services, with over 15 years experience in the sector. SafeGroup are now looking to recruit a Workforce Scheduler to join our expanding business on a full-time basis. The business is entering a period of exciting growth and our unique product offering means that we are a market leader in deep cleaning and decontamination services in the UK. You will be working in a fast paced environment with a busy team, delivering a very reactive service to our clients and responsible for scheduling teams of mobile operatives across the UK.


  • Competitive salary
  • 30 days holiday including bank holidays
  • Medical Health Cash Plan
  • Company Sick Pay
  • Enhanced Pension Contribution
  • Life Assurance Scheme
  • Range of benefits via Perkbox including Wellbeing packages

About the Role:

  • Responsible for the planning and scheduling of work for SafeGroup Operatives in the field
  • Closely monitoring operative schedules to ensure services to customers are completed
  • Liaising with the commercial and customer service functions to book jobs onto the system
  • Scheduling operative jobs onto the system for both reactive and planned works
  • Communicating with operatives regularly and assist with problem solving and issues
  • Ensuring that the jobs board is updated daily with minimal gaps in the roster for staff
  • Making sure work is planned in advance to ensure labour is allocated to customer jobs
  • Liaise with Operations Manager on scheduling requirements and identify any staffing issues
  • Monitor the systems to ensure that scheduled jobs are being completed by operatives
  • Respond to emergency and reactive works and adjusting work schedules accordingly
  • Work closely with the Managers and Trainers to enable operatives to learn additional skills
  • Closely monitor the on-call roster to ensure that there are sufficient operatives available
  • Identify potential staffing issues in advance of works and provide business with solutions
  • Assist customer services and Ops Managers with jobs that require hire/specialist equipment
  • Always looking to improve the scheduling process to deliver a better service to customers

About You:

  • Previous scheduling experience with good knowledge of CRM/Resource planning tools
  • An effective and confident administrator with excellent communication skills
  • Personable, approachable, and able to work as part of a multi-functional team
  • Well organised with the ability to plan and prioritise workload
  • Able to work in a fast paced office and deal with changes typical in a reactive business
  • Can be flexible to work outside of normal office hours and be part of an on-call system
  • Ability to deal with people and adopt an empathetic style while also focusing on the job



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workforce planner and scheduler

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