0800 668 1268

Customer Service Advisor
(Coulsdon, Surrey)

Type: Full time

Salary: 24,000

Application deadline: 30 July 2021

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Location: Coulsdon, Surrey

Here at the SafeGroup we are a national leader in specialist cleaning and waste management services, with over 15 years experience in the sector. SafeGroup are now looking to recruit Helpdesk Operators to join our expanding business on a full time or part time basis. The business is entering a period of exciting growth and our unique product offering means that we are a market leader in deep cleaning and decontamination services in the UK. You will be working in a fast pace environment with a busy team, delivering a very reactive service to our existing clients and dealing with new opportunities.


  • Competitive salary
  • 30 days holiday including bank holidays
  • Medical Health Cash Plan
  • Company Sick Pay
  • Enhanced Pension Contribution
  • Life Assurance Scheme
  • Range of benefits via Perkbox including Wellbeing packages

About the Role:

  • Responding to customer enquiries and logging jobs onto the CRM system
  • Dealing with inbound calls and online enquiries
  • Accurately checking all works orders to ensure customer data is correct
  • Providing quotations for jobs using rate cards and business tariffs
  • Assisting customers with emergencies, problem solving and finding operational solutions
  • Liaising with the commercial team to turnaround orders in a timely manner
  • Working with operational planners to ensure orders are scheduled correctly
  • Ensuring all job information is correctly inputted and signed off prior to invoicing
  • Would suit an applicant who likes constant customer interaction
    Extensive training will be provided covering the service that SafeGroup provide

About You

  • Have great attention to detail and the ability to accurately sense check all data
  • An accurate first time approach to all data entry tasks
  • Capable of working with CRM tools and systems to process orders
  • Exceptional customer service and client facing communication skills
  • A proactive approach to working with operations and sales teams
  • Ability to work flexibly outside of normal office working hours

*No Agencies*

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safegroup helpdesk vacancy

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